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Refund Policy

Due to the special nature of digital goods, refunds are not supported in most cases. However, you can contact us to request a refund in the following situations:

• You accidentally purchased the same product again, or already obtained it elsewhere.
• The product has no actual content.
• The product content is inaccessible (e.g., invalid cloud storage link; please try contacting the seller first).
• The seller committed fraudulent behavior.
• The pre-sale product has not released any actual content.
• When upgrading with a price difference, you accidentally paid the full amount (you should have clicked “purchase with price difference”).
• There is an abnormal purchase caused by issues with the Stallee platform.
• Other reasonable refund requests.

Refund Handling Fee

Refunds themselves do not incur a fee, but payment channels do not return their transaction fees, so any necessary deductions should be made accordingly:

• If the buyer is at fault (e.g., purchased the wrong item), the buyer covers the fee.
• If the seller is at fault (e.g., the product has no actual content), the seller covers the fee.
• If the platform is at fault, the platform covers the fee.